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Nav Location: SEC Home  >   About Santee Electric  >   News and Press  >  Report outages quickly and easily

 

Report outages quickly and easily

Article was added on Wednesday, October 11, 2017

Online

Report your outage from our website by signing in to your online account.

How To Report Your Outage

  1. Sign in to your online account.
  2. Select "Report An Outage" from your Quick Links options.
  3. Follow the prompts to report your outage.

Create An Online Account

Creating an online account is quick, easy, and secure.

Click here and follow the instructions to sign up. 

Text

Our text message outage reporting service is a free service provided to members that allow you to report outages, check the status of your outage, and receive restoration notices by text message. Members must have 4 accounts or less to enroll, and you may register up to all 4 accounts.

How To Report Your Outage

TextOutageSend the word "OUT" to 85700 and follow the prompts to report your outage.

SEC's Text Message Outage Reporting Service Keywords.

Keyword
OUT To report an outage at your location
STATUS To receive an update on your outage status
STOP To quit the texting service
HELP To request instructions on how to use the service and a number contact customer service
SECIN To register your account. Your mobile number must be on file prior to using this option

How Do I Sign Up

  • Register here using our online sign up feature
  • Call 1-800-922-1604 to speak with a customer service representative
  • Text SECIN to 85700 (we must have your current mobile number on file to use this option)

Message and data rates may apply.  Please check with your carrier if you aren't sure about your text messaging plan.

Mobile

Report outages on the go from the convenience of your Apple or Andriod mobile devices with our free SmartHub App.  The app is an extension of our online account system, and allows you to monitor and report your outages from your mobile device.

How To Report Your Outage

  1. Select the "Report An Outage" icon from the home screen.
  2. The next screen will show you your current outage status. From this screen, select the "Report an Outage" option.
  3. You will then be prompted to confirm your contact information and submit your outage.

Smarthub 1Smarthub 2

Download The SmartHub App

To get started, download the mobile app for iPhone or Andriod from your app store.  Once downloaded, install the app and search for and select "Santee Electric Cooperative, Kingstree, SC" as your service provider.  You may use your existing online account information to login.

Create An Account

No online account with us?  No problem!  Once the app is installed and your provider selected, you can sign up for an online account using the mobile phone app.

Please have your account number and email address available when signing up.


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