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Nav Location: SEC Home  >   About Santee Electric  >   News and Press  >  Restoration update Feb. 20, 2014

 

Restoration update Feb. 20, 2014

Article was added on Thursday, February 20, 2014

Though we have restored power to the majority of our members, every member is important to us and we will continue to work until every member has electricity.

If your power is still out and your neighbors have electricity, they may be served from different phases on the same feeder. One phase may have been less severely damaged than another, which serves the neighbors' homes. Members who remain without power may have an individual outage due to a downed tap line or other reason. Crews are working to address these situations on a "home by home" basis. But continue to contact us at 1-888-239-2300 or 1-800-922-1604.

Not seeing a crew does not mean your situation is not being addressed. In outage situations, crews are diligently working to cut trees and restore lines, and it is sometimes the case that power can be restored to areas without members actually seeing a crew.

It is also possible that an individual member's breaker needs to be reset. Customers are urged to examine this possibility and, if necessary, customers should reset the breakers inside the home. Also, with safety as the top priority, the member should reset the breaker outside at the meter base if there is one. At the same time, customers should look for damage to the service line or meter base.

If you notice damage to the meter base, that damage must be repaired before Santee Electric's line and service staff can restore power to your home.

If your power has been restored and you notice bright lights, dim lights, bulbs blowing or partial power, please cut off your main breaker immediately and call us so we can repair the damage.

We would like to thank all our members for their tremendous amount of patience. We also appreciate the respect our linemen and visiting linemen have been shown in the communities we serve.




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