Restoration update Feb. 20, 2014
Article was added on Thursday, February 20, 2014
Though we have restored power to the
majority of our members, every member is important to us and we
will continue to work until every member has
If your power is still out and your
neighbors have electricity, they may be served from different
phases on the same feeder. One phase may have been less severely
damaged than another, which serves the neighbors' homes. Members
who remain without power may have an individual outage due to a
downed tap line or other reason. Crews are working to address these
situations on a "home by home" basis. But continue to contact us at
1-888-239-2300 or 1-800-922-1604.
Not seeing a crew does not mean your
situation is not being addressed. In outage situations, crews are
diligently working to cut trees and restore lines, and it is
sometimes the case that power can be restored to areas without
members actually seeing a crew.
It is also possible that an individual
member's breaker needs to be reset. Customers are urged to examine
this possibility and, if necessary, customers should reset the
breakers inside the home. Also, with safety as the top priority,
the member should reset the breaker outside at the meter base if
there is one. At the same time, customers should look for damage to
the service line or meter base.
If you notice damage to the meter base,
that damage must be repaired before Santee Electric's line and
service staff can restore power to your home.
If your power has been restored and
you notice bright lights, dim lights, bulbs blowing or partial
power, please cut off your main breaker immediately and call us so
we can repair the damage.
We would like to thank all our
members for their tremendous amount of patience. We also
appreciate the respect our linemen and visiting linemen have been
shown in the communities we serve.
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