Stay connected by updating your contact information
Article was added on Wednesday, February 08, 2017
In the utility business, we
know rough weather will occur, and sometimes power outages simply
can't be avoided. But did you know there is one
big step you can take to ensure your electricity is restored as
quickly and safely as possible? By keeping your contact information
up to date, you can take full advantage of the services Santee
Electric Cooperative offers.
don't have the correct phone number linked to
your home address, it makes it much more difficult for you to
report an outage.
Remember when you had to
speak to a member service representative in order to report a power
outage? Waiting on hold could be frustrating and time consuming.
Today, with the press of a button, you can easily report an outage.
At Santee Electric Cooperative, we use the phone number you provide
to link your service address to our outage management system. For
example, if you call us to report an outage, our automated system
instantly recognizes your phone number and can determine the
particular service address from which you are reporting an outage.
Once you give our system a response, your outage is reported.
It's that simple! But remember -this only works if your current phone
number is linked to your service address.
Updating your contact
information is helpful because it also speeds up the power
restoration process. With correct information, our outage
management system can predict the location and the possible cause
of an outage, making it easier for our crews to correct the
We know cell phone numbers
change quite often, so call 1-800-922-1604 or go to
www.santee.organd sign in to your account to update your
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