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Reporting A Power Outage

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Call Us

Call our automated outage system at 1-888-239-2300.

Our automated system is available 24/7. The system will prompt you to provide important information needed to identify the location of the outage. Members will also have the option to leave a voice message with any additional details or information to help fix the problem. This information is then routed to our dispatchers who are also available 24/7.

For area light outages, street light outages, and any other non-emergency situations, please call member services. 

How Our Automated System Works

Our automated system uses the telephone number in our records for your account, to identify the location of your outage. To ensure prompt restoration, please make sure your phone number on file with us is accurate. Additionally, please update us as soon as possible if your telephone number changes. In the event that our system cannot identify your telephone number, please have your account number available. If you do not have a touch tone phone, you will have the option to leave a detailed message with the location of your outage.

Partial Power Outages: 

You will have the option to choose if a partial power outage exists at your location. After the system verifies your outage location, it will ask you to press 1 if you have lost power to only a portion of your home. A partial power outage may exist if you have power in only part of your home. Select rooms and appliances may have power, while others may not. 

Callback Requests: 

You will also have the option to receive a callback. When you call to report your outage, the system will ask if you would like to receive a call to verify that your outage has been restored.

If you choose to receive a call back, when your power is restored, you will receive an automated call from Santee Electric Cooperative asking you to select 1, if your power has been restored, or 2 if your power has not been restored.  Selecting that your power has been restored will alert our dispatchers that your power outage has been resolved.  Selecting no, your power has not been restored will re-enter your outage into our outage system, and alert our dispatchers that an outage still exists at your location.  

Your Telephone Number Is Important To Us

Help us, help you!  Please check the telephone number on your billing statement for accuracy.

PhoneOutage

If your number on your bill is incorrect or missing, make the necessary correction and send it in with your payment, or contact a customer service representative.  Please make every effort to update us with your current telephone number as soon as possible.


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