Reporting A Power Outage
Call our automated outage system at
Our automated system is available 24/7. The system will prompt
you to provide important information needed to identify the
location of the outage. Members will also have the option to leave
a voice message with any additional details or information to help
fix the problem. This information is then routed to our dispatchers
who are also available 24/7.
For area light outages, street light outages, and any other
non-emergency situations, please call mermer services.
How Our Automated System Works
Our automated system uses the telephone
number in our records for your account, to identify
the location of your outage. To ensure prompt restoration, please
make sure your phone number on file with us is accurate.
Additionally, please update us as soon as possible if your
telephone number changes. In the event that our system cannot
identify your telephone number, please have your account number
available. If you do not have a touch tone phone, you will have the
option to leave a detailed message with the location of your
Partial Power Outages:
You will have the option to choose if a partial power
outage exists at your location. After the system verifies your
outage location, it will ask you to press 1 if you have lost power
to only a portion of your home. A partial power outage may exist if
you have power in only part of your home. Select rooms and
appliances may have power, while others may not.
You will also have the option to receive a callback. When you
call to report your outage, the system will ask if you would like
to receive a call to verify that your outage has been restored.
If you choose to receive a call back, when your power is
restored, you will receive an automated call from Santee Electric
Cooperative asking you to select 1, if your power has been
restored, or 2 if your power has not been restored. Selecting
that your power has been restored will alert our dispatchers that
your power outage has been resolved. Selecting no, your power
has not been restored will re-enter your outage into our outage
system, and alert our dispatchers that an outage still exists at
Your Telephone Number Is Important To Us
Help us, help you! Please check the telephone number on your
billing statement for accuracy.
If your number on your bill is incorrect or missing, make the
necessary correction and send it in with your payment, or contact a
customer service representative. Please make every effort to
update us with your current telephone number as soon as
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