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Billing and Payments

Billing and Payments

What is the SmartHub app?

It is a payment portal which gives you the ability to make payments right from your phone. SmartHub allows you to pay your bill, report power outages, review payment history, stop and start service, check on on monthly energy use, and request maintenance. SEC's SmartHub app includes a personal password-protected gateway and secure socket layer that guarantees your information remains confidential, so you never have to worry. 

Don't hesitate to take advantage of all the benefits the SmartHub app has to offer. Sign up today! 

The SmartHub app is available online, the App Store, and Google Play. 

 

Log into Smart Hub Here

SmartHub
Online login

Now you can save on time and money with Bank Draft from Santee Electric Cooperative. Paying bills just got easy.

Bank Draft (Auto Pay) is an easy convenient way to pay your bill. If you sign up, Santee Electric will automatically deduct the amount of your bill from your checking account each month. You receive your monthly statement, showing your details and the amount due, at least one week before the bank draft happens. You can rest assured that your payment will always be made on time with Bank Draft!

To sign up to have your payment drafted from your checking account, credit card, or debit card, you can log into your Smart Hub account HERE or visit any of our five offices. 

 

How to sign up for auto pay

 

The "Budget Bill" is an average of your power bills over the past 12 months. It brings the highest bills down and the lowest bills up to the same amount each month.

Start Anytime, End Anytimesample bill

With Budget Billing, the meter is still read on the same schedule as in the past, and your bill is computed just like always. The bill still arrives in the mail to tell you how many kilowatt-hours were used and the total bill amount. Your Budget Bill amount will be shown as the amount due on your bill. 

To qualify for this service you must be a residential customer with an acceptable credit rating and you must have had continuous service at your present location for a minimum of 12 months.

Here's How It Works:

Any current balance on your account must be paid in full before you can sign up for Budget Billing. We then average your actual usage over the past 12 months, using a calculation developed by our billing department. This averaged amount is automatically refigured every October to insure a perpetual 12-month average. Taxes, security light charges, contracts or other fees will be averaged in with your electric usage, but they will still be itemized on your bill.

Important Notes:

The budget bill only works if you pay your bill promptly every month. Your budget amount must be paid before the next billing or your account will revert to regular billing and all past due balances must be paid.

To Get Started:

Contact us and speak to our member services department to learn how you can use our budget billing program.

A Pay-As-You-Go Plan

Santee Electric Cooperative has delivered reliable energy since 1939. As times and needs change, we offer innovative ways for you to take control of your electric bill.

NO Monthly Bill • NO Deposit • NO Credit Check • NO Late Fees • NO Reconnection Fees

What is Advance Pay?

Advance Pay is a pay-as-you-go plan that allows you to pay when you want, in the amounts you want. Instead of receiving a paper or an electronic bill each month, usage is calculated daily. Advance Pay members never pay a late charge, disconnect fee, or reconnect fee.

Is Advance Pay the right choice for me?

Would it be easier for you to make weekly or biweekly payments rather than one large payment each month? If so, Advance Pay metering may be for you. Statistics indicate prepay electricity programs help lower electric consumption due to members' awareness of usage patterns. Therefore, any member interested in monitoring and lowering his or her electricity use could potentially benefit from the Advance Pay program.

How does Advance Pay work?

Advance Pay works similar to a prepaid cellular phone. You put money into your Advance Pay account and as you use electricity, the cost of the usage will be deducted from your Advance Pay account balance daily. When you sign up, you have a number of ways to access and monitor your account information such as usage and balance status helping you to better understand what is using electricity on a daily basis so you can manage usage and make your money go further.

What if my Advance Pay account runs low?

You will receive a low balance alert via the method that you choose:

• An In Home Display (IHD), which requires a refundable deposit
• A free SmartHub application for your smart phone
• On the internet at www.santee.org
• A message can be sent to your email address
• Notification can be sent by telephone call
• Manage your account by calling 1-877-833-3661

What if my Advance Pay account runs out?

If funds in your account run out, your electrical service will be automatically disconnected. You will be notified that your service has been disconnected. Once your outstanding balance plus the minimum payment is made, your service will be reconnected within minutes.

I have a traditional account. Can I switch to Advance Pay?

Yes! You can switch to an Advance Pay account even if you already have service with Santee Electric. Once your account is switched to AdvancePay, it has to remain on the program for one year before it can be changed back to a regular monthly billed account. For details, contact your local member services representative.

• Some restrictions may apply.

How do I make payments?

  • Smart Hub/Online: sign into your account 

  • By Phone: Automated (24/7) 1-877-833-3661

  • At Our Offices: Mon-Fri, 8 am - 5 pm

    • Kingstree, 424 Sumter Highway, Kingstree, SC 29556

    • Georgetown, 92 West Virginia Road, Georgetown, SC 29440

    • Hemingway, 202 East Broad Street, Hemingway, SC 29554

    • Lake City, 349 West Main Street, Lake City, SC 29560

    • Manning, 3191 Highway 260, Manning, SC 29102


kiosk

Santee Electric Cooperative has delivered reliable energy since 1939. As times and needs change, we offer innovative ways for you to take control of your electric bill. There is a payment kiosk at each of the five offices, available 24/7.

VanillaDirect

VanillaDirect Pay is a new convenient way for SEC members to pay their energy bill! On the back of SEC's new bill print (began in March 2024) there is a VanillaDirect barcode which allows members to make payments at various retail locations. Members will now be able to pay their bill at places they already shop every day for groceries, prescriptions, gas, and more! 

There is a $1.50 transaction fee when you pay using VanillaDirect. 

To find the closest location near you, enter your zip code here.

List of retailers where you can pay your bill using VanillaDirect:

VanillaDirect locations

 

Automated Pay By Phone Number: 1-855-940-3807

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